Pass holders will receive a five-digit ride code once their pass is purchased. This five-digit ride code can be entered on the dock to take out a bike. Members can also get a ride code (eg, if you forgot your member key) by using the Transit app, as described here. The ride code should be entered at a dock with an available bike - a green light indicates the bike is released.
If you’ve entered your code correctly into the keypad on the dock, and the light on the dock isn’t turning green, there may be a few reasons why your ride code isn’t working:
- The light on the dock is glowing red → this means the bike is broken and can’t be unlocked
- Something is wrong with the dock → occasionally, the technology on the dock may fail
- The ride code expired → codes are only valid for 5 minutes for security purposes
- You may have an open rental; did you get the green light when you returned your last bike?
If your ride code hasn’t expired, try the same code again on a different dock with an available bike. If it still isn’t working, you can request a new code from the kiosk – just insert the credit card used to buy the pass to get a new ride code issued (don’t worry, you won’t be charged again).
If your ride code is active and you do not have any open rentals, please call 855-877-2646 to troubleshoot.