When you properly dock a bike, you'll see a green light on the dock. If you did not see a green light, then that means your trip may still be open, and you will continue to be charged for your journey.
If you’re having trouble docking a bike, first try a different dock. If you're still not able to dock your bike, please contact CoGo customer service, now supported by Lyft. Annual Members can confirm that they've successfully docked a bike and ended a ride by checking their trip history in their account online.
Please be sure to park your bike properly. Lock your bike to a public bike rack and always be mindful of others: don’t block sidewalks, pathways, or ADA ramps. Do not lock to railings or private property and never leave your bike locked to itself.
If we detect a mis-parking of some sort, we’ll send you in-app alerts and emails with some helpful advice to avoid future violations. If we detect repeated parking alerts, a $25 fine will be applied to your account.
If a station is full and you’re nearing the ride limit (30 minutes), we’d be happy to offer you an extra 15 minutes to find a dock – just go to the kiosk, select “No bike docks available?” and follow the on-screen instructions.