Annual memberships:

When you signed up for an Annual Membership, you were automatically enrolled in auto-renew to make sure there were no interruptions in your service. We will bill the card that you have on file 24 hours before your membership is set to expire. If you have never turned off auto-renew, you don’t need to do anything to keep riding!

To turn auto-renew off or on in the account settings:

Log in to your account

Look for "Current Membership Plan" and click “change”

Click "Switch to Manual Renewal"

Corporate memberships: 

Your corporate membership is automatically set up for auto-renew. Your membership will end when you turn off auto-renew or your company no longer offers the discount. If you have any problems, please contact your HR department for the sign up instructions.