If there's a charge in your account that you don't recognize, it might be one of the following:
Extra time fees
Single Ride: 30-minute ride; trips longer than 30 minutes will incur an extra $0.15 per minute charge (+ tax).
Day Pass: Unlimited 30 minute rides for 24 hours. After your allotted 30 minutes, you will be charged $0.15 per minute.
Annual Member: Unlimited 45 minute rides for a year. Trips longer than 45 minutes will incur an extra $0.10 per minute charge (+ tax).
All per minute ride prices are rounded up to the nearest minute.
*Please note that members are billed weekly. Ride fees from each previous week are combined into one charge. Go to your billing information in the Payment section of your app to see your next billing date.
Lost bike charge
A bike that has been out for more than 24 consecutive hours is considered lost or stolen. The renter is responsible for returning the bike to the system and locking it correctly. You may be charged a $250 (plus tax) fee to replace a bike that has been lost or stolen.
Avoid lost bike fees by always ensuring your bike has been properly locked.
CoGo uses temporary authorizations to confirm your payment method works and has enough funds to cover bike ride costs. Learn more about payment authorizations here.