When you properly dock a bike, you'll see a green light on the dock. If you did not see a green light, or if you see a yellow or red light, then that means your trip may still be open and you will continue to be charged for your journey.
If you’re having trouble docking a bike, try the following troubleshooting steps:
- Push the bike into the dock and hold firmly in place for at least 5 seconds
- Reposition the triangle so that it is perpendicular to the station, and hold in place to guide it into the dock
- Lift the bike from the seat while pushing/pulling the bike
- If the triangle on the bike is loose, put one hand on the triangle and one on the bike, then guide it into the dock
- Check inside the dock to see if an object is jammed inside that would prevent the triangle from going in
- Also check to see if there are objects surrounding the dock that may block the front wheel of the tire
If you’re still having trouble docking your bike after using the above steps, try a different dock at that same station. It may also be beneficial to try a different station altogether in case the station is offline.
If you're still not able to dock your bike, please contact CoGo customer service, now supported by Lyft. Annual Members can confirm that they've successfully docked a bike and ended a ride by checking their trip history in their account online.
Please be sure to park your bike properly and do not leave your bike unattended. Lock your bike to a public bike rack and always be mindful of others: don’t block sidewalks, pathways, or ADA ramps. Do not lock to railings or private property and never leave your bike locked to itself.
If we detect a mis-parking of some sort, we’ll send you in-app alerts and emails with some helpful advice to avoid future violations. If we detect repeated parking alerts, a $25 fine will be applied to your account.