If you have attempted to unlock a bike, and the dock isn’t turning green, there may be a few reasons why it isn’t working:

The light on the dock is glowing red → a solid or blinking red light indicates this bike needs maintenance from our team and cannot be rented.

Something is wrong with the dock → occasionally, the technology on the dock may fail; please try a different dock.

You may have an open rental → you can't take out a new bike until you have ended your last ride.

If your ride code hasn’t expired, try the same code again on a different dock with an available bike. If it still isn’t working, you can request a new code from the kiosk – just insert the original credit card you used and to be issued a new ride code. (You won’t be charged again.)

If you are trying to unlock with a QR code that is scratched or damaged, we encourage you to first try unlocking a different bike. If there are still any issues, please contact CoGo customer service, now supported by Lyft, for assistance.